Transparent, mission-aligned pricing that scales with your reach. Designed for nonprofit budgets and grant funding structures.
No hidden fees or surprise charges. Just three clear costs.
We build your custom knowledge base, configure voice lines, test with your team, and ensure you're ready to serve your community. Sized to your mission scope—serving 500 or 50,000 people requires different investment.
Covers hosting, ongoing support, knowledge base maintenance, impact analytics dashboard, and platform improvements. Structured as an annual capacity-building investment that aligns with grant cycles and fiscal years.
Only pay for actual community contact time—billed monthly at transparent rates. Scales with your reach: serve 100 or 10,000 people per month, you pay for impact delivered. Budget $0.06-0.12/minute depending on volume.
Before diving into budget details, understand our full-service approach and what makes this different from traditional solutions.
See Our ApproachEvery feature available to every organization. No premium upgrades.
Serve your community around the clock without premium costs. True equity in access—same investment whether someone needs help at 3pm Tuesday or 3am Sunday.
English and Spanish included—serve your entire community regardless of language. Remove barriers to access without language line fees or specialized staffing requirements.
Complex cases route to your team with full conversation history—staff can deliver immediate impact without making people repeat their story. Better service, greater dignity.
When someone needs follow-up, it's logged automatically with full context. Your team can prioritize and respond efficiently—no one falls through the cracks.
Track reach by demographics, needs, and outcomes. Identify service gaps. Export impact reports formatted for grant reporting, board meetings, and community stakeholders.
Serve 1 person or 100 simultaneously. Scale instantly during emergencies, disasters, or seasonal demand—never turn anyone away due to capacity constraints.
The practical questions every finance team asks.
Frame it as expanding reach and demonstrating impact: you'll serve more people, provide 24/7 access, track community needs with data, and enable staff to focus on high-impact casework. Most organizations report measurably increased reach within 90 days while improving both service quality and staff satisfaction.
Yes. Setup and annual fees qualify as technology infrastructure or capacity building under most grants. Usage minutes are program delivery costs. We provide documentation formatted for grant reporting and can split invoicing across multiple funding sources if needed.
You control your reach—scale up or down by routing more or fewer calls to the system. No penalties for adjusting based on funding. The flexibility lets you maintain service levels even when resources fluctuate.
Annual agreements aligned to your fiscal year. We're not interested in trapping nonprofits in multi-year deals—if it's not working or your needs change, we'd rather have honest conversations than enforce contract clauses.
Very. After your first month, you'll see clear patterns: average contact duration, peak demand periods, seasonal variation. Most organizations can forecast reach and costs within 10-15% accuracy. Monthly reports show actual vs. budget and demonstrate impact metrics.
Depends on your community reach goals. If you're currently connecting with people for 300 hours/month (roughly 18,000 minutes), at $0.08/minute that's $1,440/month in usage plus your prorated platform fee. This enables you to expand reach significantly—serving more people without proportional increases in staffing.
Tell us about your community reach goals, current capacity, and funding structure. We'll show you exactly how AnswerLines can expand your impact and what investment is required—transparent numbers for your planning and grant proposals.