How it works
We handle all the technical work so you can focus on mission delivery. From setup through ongoing support, we ensure your community gets served while your team does meaningful work.
We handle all the technical work so you can focus on mission delivery. From setup through ongoing support, we ensure your community gets served while your team does meaningful work.
From initial consultation to ongoing support, we manage every detail
We learn about your community and mission: who you serve, what they need, which languages are essential, when demand peaks. We understand your programs so we can represent your organization authentically. One 45-minute conversation with your team.
We create a knowledge base from your program guides, eligibility criteria, and service resources. The AI learns to answer common questions accurately and route complex cases appropriately. You review and refine until it represents your mission authentically.
Your team tests with real scenarios: SNAP eligibility questions, crisis situations, language needs, transfer protocols. We refine until you're confident everyone in your community will get appropriate help.
We connect to your phone system—no hardware needed. Every call now gets answered immediately. Your staff dashboard shows real-time community needs, flagged conversations requiring follow-up, and impact metrics for reporting.
As your programs evolve, send us updates and we implement them—usually same day. You receive monthly impact reports: who's calling, what they need, service gaps to address, and outcomes data for funders and boards.
Understand how this fits your budget and delivers ROI compared to traditional staffing approaches.
View Investment DetailsTrue around-the-clock access means everyone in your community gets help when they need it—nights, weekends, holidays. No one turned away due to staffing hours or capacity limits.
English, Spanish, and 40+ languages. Serve your entire community—automatic language detection means everyone gets help in the language they speak, building true equity in access.
Crisis situations, complex cases, or anyone requesting a person transfers immediately to your team with full conversation context. No repeating their story.
Custom-trained on your specific programs, eligibility rules, and service areas. When the AI doesn't know, it says so and routes appropriately—no making things up.
Track impact in real-time: call volume by topic, peak demand periods, service gaps, community needs. Export comprehensive reports that demonstrate accountability to funders and boards.
We handle updates, monitor accuracy, and refine responses based on real calls. Email us changes, we implement them. Reach a real person when you need support.
The system knows its limits. Crisis situations, nuanced eligibility questions, or anyone who asks for a person gets transferred immediately with full context—so your staff knows exactly what's been discussed. You define the routing rules during setup.
You control the knowledge base. When programs change, you send us updates via email and we implement them—typically same day. We also flag conversations where the AI seems uncertain so you can review and refine responses.
Yes. Maintenance is included. New partner agency? Updated income limits? Changed hours? Email us the details and we update the system. No technical work required on your end.
We connect via standard telephony protocols—no software to install, no network changes. Data is encrypted in transit and at rest. We can provide security documentation and schedule a technical review call with your IT staff.
Most organizations launch within 2-3 weeks from kickoff. Timeline depends on knowledge base complexity and your review availability. We work at your pace.
The voice sounds natural and conversational. We recommend a brief disclosure at the start (e.g., "You've reached our AI assistant") for transparency, but the choice is yours.
15-minute conversation to explore how AnswerLines can help you serve more people, empower your staff, and demonstrate impact. Hear a live demo tailored to your mission.